Category: Industry News & Insights

Data-Driven Event Planning: How to Use Insights Beyond Venue Sourcing

If there’s one thing event planners have always relied on, it’s instincts — the ability to read a room, anticipate a client’s needs, and know when to cue the music. But in 2025, instinct isn’t enough on its own. The best planners today blend their creativity with something just as powerful: data.

From attendee behavior to venue performance, data has become the secret ingredient behind events that wow guests and deliver measurable results. And for planners juggling hundreds of decisions a week, it’s also the key to planning smarter, faster, and more confidently.

Let’s explore how data is reshaping modern event planning — and how planners can use it to create experiences that are not just memorable, but measurable.

1. Why Data Matters More Than Ever

Once upon a time, data in events meant a post-show attendance report or a few survey results. Now? It’s everywhere — and it’s real-time.

  • Registration trends show you which sessions will be standing room only.
  • Venue response times reveal who’s easy to work with (and who’s not).
  • Spend tracking helps you prove ROI to even the toughest CFO.
  • Dietary restriction patterns help you order the right catering ratios (because running out of vegan options is a PR crisis waiting to happen).
  • Check-in timing data tells you exactly when to staff registration tables at peak capacity.

According to a recent EventMB study, 73% of event planners say data is now critical to their strategy — not just for reporting, but for decision-making at every stage.

In other words: data isn’t just helping you justify your choices after an event. It’s helping you make better ones before it even starts.

2. Turning Chaos Into Clarity: The Planner’s Daily Data Dilemma

Let’s be real — event planners aren’t short on data. You’ve got spreadsheets from venues, CRM exports from marketing, survey responses, badge scan reports, catering headcounts, and maybe a few too many sticky notes.

The challenge isn’t collecting data — it’s connecting it.

Here’s a familiar scenario:

You’re planning a multi-day conference, and your venue sourcing spreadsheet says one thing while your CRM notes say another. Meanwhile, your registration platform is showing a surge in sign-ups, but you’re not sure if your F&B order reflects that. You’re trying to spot patterns, which venues are quoting faster, which session topics drive the most registrations, who’s offering better concessions, which cities consistently underperform, but nothing lines up.

That’s where centralized, data-driven event planning tools (like Hopskip 😉) come in. When your venue data, communication history, attendee insights, and performance metrics live in one place, patterns emerge — and those patterns drive better decisions.

3. Data-Driven Decisions: From Guesswork to Confidence

Data turns planning from a guessing game into a strategic advantage.

Imagine being able to:

  • Identify which venues historically respond fastest to RFPs — so you can cut your sourcing time in half.
  • Track cost-per-attendee year over year to demonstrate efficiency improvements.
  • See which types of events generate the highest attendee satisfaction scores.
  • Analyze past no-show rates by event type to avoid over-catering (or worse, under-ordering).
  • Compare engagement metrics across different session formats — panel vs. workshop vs. keynote — so you know what your audience actually wants.
  • Monitor sponsorship activation data to show partners exactly how many impressions their logo got (hello, renewal conversations!).

This is what we mean by data-driven event planning — using information you already have to predict what’s likely to succeed next time.

And here’s the best part: it doesn’t replace creativity. It amplifies it.

Knowing which ideas are working gives you the freedom to innovate without the fear of “what if it flops?”

4. Real-World Wins: How Planners Are Leveraging Data

Let’s talk about how event professionals are actually using data right now.

  • At IMEX 2025, organizers used real-time attendee heat maps to monitor booth traffic and adjust floor flow on the fly. It improved engagement rates by 22%.
  • Corporate planners are using engagement data from apps like Cvent Attendee Hub to understand session popularity and tailor future agendas.
  • Hospitality teams are reviewing sourcing response data to identify which leads convert fastest — then prioritizing follow-up accordingly.
  • Association planners are tracking networking event attendance patterns to determine optimal timing (turns out, Tuesday evening receptions outperform Monday by 40%, who knew?).
  • Smart caterers are using consumption data from past events to nail portion sizes, reducing food waste by up to 30% while keeping guests happily fed.
  • Event marketers are A/B testing email subject lines and tracking open rates to optimize registration campaigns in real time.

Even small teams are tapping into simple analytics, like tracking response rates from venue outreach or monitoring which promotional channels drive the most ticket sales — to decide which destinations and strategies deliver the best ROI for their effort.

Data doesn’t need to be complicated to be useful. Sometimes, it’s as simple as noticing:

“Every time we plan a regional meeting in Austin, we fill up faster and spend less per attendee. And when we send the save-the-date on a Tuesday morning, registration spikes 25% higher than Friday afternoon sends.”

That’s insight you can act on.

5. Data That Drives Collaboration — Not Confusion

Event planning is a team sport. Data helps everyone — planners, venues, sponsors, and stakeholders — stay on the same page.

  • For planners: It’s a single source of truth. No more hunting through emails to find last year’s contract, attendee feedback, or notes on preferred AV setups.
  • For venues: It’s clarity on client expectations, timelines, and performance feedback.
  • For leadership: It’s visibility into spend, ROI, and pipeline — without planners having to build endless reports.
  • For sponsors: It’s proof of value through booth traffic analytics, lead capture metrics, and brand visibility reports.
  • For attendees: It’s personalized agendas based on their interests and networking recommendations powered by registration data.

When data flows seamlessly between all parties, planning stops feeling like herding cats and starts feeling like orchestrating a symphony.

6. Beyond Sourcing: Data Wins Across the Event Lifecycle

While venue sourcing gets a lot of attention (and rightfully so — it’s a data goldmine!), smart planners are applying insights throughout the entire event journey:

Pre-Event:

  • Use historical registration data to forecast attendance more accurately
  • Analyze past survey responses to design agendas that match attendee preferences
  • Track early-bird vs. regular ticket conversion rates to optimize pricing strategy

During Event:

  • Monitor session check-ins to identify rooms that need overflow seating
  • Track app engagement to see which features attendees actually use
  • Review real-time feedback polls to make on-the-fly adjustments

Post-Event:

  • Compare budget vs. actual spend by category to refine future estimates
  • Analyze NPS scores alongside specific feedback to pinpoint what drives satisfaction
  • Measure social media sentiment and reach to quantify brand impact

The key? Start small. Pick one metric that matters to your next event and track it obsessively. Then add another. Before you know it, you’re fluent in event data, and your events show it.

7. Balancing Data With the Human Touch

Here’s the thing — data should guide, not dictate.

Numbers can tell you what’s working, but people tell you why. A post-event NPS score might flag that satisfaction dipped, but your on-site staff notes might reveal the real reason: the registration line was too long. Or that session attendance numbers look great on paper, but the real magic happened in the hallway conversations between sessions.

Data empowers planners to make decisions faster, but your relationships, instincts, and storytelling are still what make events unforgettable. The magic happens when you combine both.

Think of it this way:

  • Data gives you direction.
  • Creativity gives you connection.
  • Together, they give you legendary events.

8. The Future of Event Data: Smarter Tools, Better Outcomes

As event tech evolves, the possibilities for event insights are expanding fast. AI-driven analytics are already helping planners predict attendance, optimize budgets, flag potential logistical bottlenecks before they happen, and even suggest personalized session recommendations for attendees.

Imagine a world where your event platform automatically alerts you that based on registration trends, you’ll need 15% more seating in the breakout room. Or where it flags that your email open rates are dropping and suggests testing a new send time. That world? It’s already here.

At Hopskip, we see firsthand how data can transform the planner experience — from sourcing faster to negotiating smarter to planning more confidently across every touchpoint. Our goal isn’t to drown planners in dashboards, but to surface the right insights at the right time, so you can make confident calls without slowing down.

Data doesn’t replace your expertise. It powers it.

9. Bringing It All Together

Modern event planning runs on insights. Whether you’re tracking lead conversions, venue responsiveness, attendee engagement, catering accuracy, or sponsorship ROI, every data point tells a story. The planners who thrive are the ones who learn to listen — and use that story to plan better next time.

So as you plan your next event, ask yourself:

  • What data am I already sitting on?
  • What insights could make this event smoother, smarter, or more profitable?
  • And how can I make data work for me — not the other way around?
  • Which single metric, if improved, would have the biggest impact on my event success?

At Hopskip, we believe data should empower creativity, not stifle it. With the right tools and insights, planners can focus less on chasing details and more on crafting unforgettable experiences.

Ready to Plan Smarter?

You don’t need to be a data scientist to plan like one. Start with the insights you already have — and let platforms like Hopskip help you turn them into action with streamlined venue sourcing and group bookings.

After all, the best events aren’t just well-run — they’re well-informed.

Top 10 Conference Themes for 2026: Expert Guide for Event Planners

people sitting at conference with blue background and title text

Corporate events are evolving rapidly in 2026. With 51% of marketers increasing their experiential marketing investment, choosing the right conference theme has never been more critical for driving attendee engagement and measurable ROI.

In this comprehensive guide, we explore the top conference themes that will resonate with attendees in 2026—backed by industry data and real-world applications you can implement today.

Why Your Conference Theme Matters in 2026

Your conference theme is more than a tagline. It shapes your entire event strategy:

  • Sets attendee expectations and drives registrations
  • Guides content development for keynotes and breakout sessions
  • Influences sponsor engagement and partnership opportunities
  • Creates a cohesive brand experience across all touch points

With 75% of knowledge workers now using AI at work and remote work reshaping corporate culture, 2026 themes must address current workforce realities while inspiring future innovation.

10 Conference Themes That Will Dominate 2026

1. The AI-Powered Workplace: Building Human-AI Collaboration

Artificial intelligence has moved beyond automation into true workplace integration, with 28% of US employees currently using AI tools like ChatGPT for work—double the rate from 2023.

Why this theme resonates:

Implementation ideas:

  • Theme tagline: “Beyond Automation: Building Human-AI Collaboration”
  • Panel discussions with HR leaders on AI-driven reskilling strategies
  • Live demonstrations of industry-specific AI tools with measurable ROI
  • Workshops addressing AI ethics and governance frameworks

Pro tip: Include sessions on “AI anxiety” since 52% of workers express worry about AI’s workplace impact, balanced with practical upskilling opportunities.

2. Sustainability as Strategy: From Commitments to Action

Green initiatives are now business imperatives, not optional CSR programs. By 2026, stakeholders expect demonstrable progress on ESG commitments with measurable outcomes.

Why this theme works:

  • Aligns with corporate ESG reporting requirements
  • Appeals to eco-conscious attendees and sponsors
  • Positions your brand as socially responsible

Implementation ideas:

  • Theme tagline: “Net Zero Now: Turning Commitments Into Action”
  • Interactive Green Tech Expo showcasing sustainable business solutions
  • Carbon-neutral venue partnerships with transparent sustainability practices
  • Case study sessions featuring companies achieving measurable sustainability goals

3. Human-Centered Leadership: Leading with Empathy in a Digital Age

With hybrid work models permanently established, leadership demands empathy, resilience, and adaptability. This people-first approach bridges HR, leadership development, and DEI initiatives.

Why this theme resonates:

  • Employees demand work-life balance, purpose, and belonging
  • Addresses the mental health crisis in corporate environments
  • Creates opportunities for storytelling and authentic connection

Implementation ideas:

  • Theme tagline: “Leading with Empathy in a Digital Age”
  • Storytelling sessions from leaders who successfully transformed culture
  • Interactive workshops on mental health awareness and employee wellbeing
  • Coaching clinics offering personalized leadership development

4. The Future of Hybrid Collaboration: Building Teams Without Boundaries

Even as in-person events return, remote work remains entrenched in corporate culture. Conferences addressing hybrid collaboration strategies capture executive attention and solve real pain points.

Why this theme works:

  • Addresses critical challenges for global organizations
  • Creates natural partnerships with collaboration technology vendors
  • Appeals to both HR and IT decision-makers

Implementation ideas:

  • Theme tagline: “Borderless Collaboration: Building Teams Without Boundaries”
  • Live demonstrations of immersive hybrid meeting platforms
  • Hackathon-style sessions designing better hybrid workflows
  • Executive panels on building distributed-first company culture

5. Diversity, Equity & Belonging 2.0: From Policy to Progress

By 2026, DEI efforts are maturing beyond awareness campaigns into measurable business integration. Organizations now seek data-driven approaches to inclusion with tangible outcomes.

Why this theme matters:

  • DEI remains a top corporate culture priority
  • Directly impacts talent attraction and retention metrics
  • Creates space for authentic, story-driven programming

Implementation ideas:

  • Theme tagline: “From Policy to Progress: The Future of Belonging at Work”
  • Fireside chats with diverse C-suite executives sharing authentic experiences
  • Data-driven panels analyzing inclusion metrics and ROI
  • Interactive workshops on unconscious bias and inclusive hiring practices

6. Cybersecurity & Trust in the Digital Era: Building Cultures of Security

As hybrid work increases reliance on cloud platforms, cybersecurity has become boardroom-urgent. This theme appeals across IT, compliance, HR, and executive leadership.

Why this theme is critical:

Implementation ideas:

  • Theme tagline: “Securing the Future: Building a Culture of Digital Trust”
  • Tabletop exercises simulating incident response scenarios
  • Guest sessions with leading cybersecurity firms and ethical hackers
  • Certification workshops offering practical security credentials

7. Wellness & Peak Performance: The Science of Thriving at Work

Employees want holistic wellbeing—not just productivity hacks. Wellness-focused conferences demonstrate genuine employer commitment while engaging attendees on a personal level.

Why this theme succeeds:

  • Links corporate performance directly to employee health
  • Differentiates your event through attendee-centric programming
  • Creates opportunities for experiential activations

Implementation ideas:

  • Theme tagline: “Thrive at Work: The Science of Wellbeing and Performance”
  • Morning yoga or mindfulness sessions integrated into the agenda
  • Keynotes from sports psychologists, neuroscientists, or wellness experts
  • Interactive demos of workplace wellness technology and solutions

8. Globalization & Geopolitical Readiness: Navigating Uncertainty

Companies are rethinking global supply chains, expansion strategies, and operations amid continued volatility. This thought leadership theme positions your brand at the forefront of strategic planning.

Why this theme resonates:

  • Senior executives prioritize geopolitical awareness for strategic decisions
  • High relevance for international corporations and supply chain leaders
  • Creates cross-industry panel opportunities with economists and policy experts

Implementation ideas:

  • Theme tagline: “Navigating the New Global Order: Strategy for an Uncertain World”
  • Case studies on building resilient global supply chains
  • Expert panels featuring economists, diplomats, and geopolitical analysts
  • Scenario planning workshops for various geopolitical outcomes

9. Experiential Technology & Practical Innovation: Tech That Transforms

While metaverse hype has cooled, immersive technologies (AR/VR/XR) play powerful roles in branding and engagement when applied practically. Focus on demonstrable ROI rather than speculation.

Why this theme works:

  • Future-facing without being purely speculative
  • Creates highly engaging, interactive attendee experiences
  • Appeals to marketing, innovation, and technology leaders

Implementation ideas:

  • Theme tagline: “Experience is Everything: Tech That Transforms Events and Business”
  • Expo halls featuring AR-powered brand activations attendees can try
  • Panel discussions on measurable metaverse and XR ROI
  • Case studies from early adopters showing business impact

10. Data-Driven Decision Making: From Insight to Impact

Data analytics remains central to corporate decision-making across all departments. This universally relevant theme attracts leadership from finance, operations, marketing, and beyond.

Why this theme delivers:

  • Relevant across every business function and industry
  • Tangible ROI discussions attract sponsors and strategic partners
  • Ideal format for benchmarking reports and comparative analysis

Implementation ideas:

  • Theme tagline: “From Insight to Impact: Leveraging Data to Drive Growth”
  • On-stage presentations of industry benchmark reports with exclusive data
  • Hands-on workshops turning raw data into actionable strategy
  • Tool demonstrations showcasing latest analytics and BI platforms

How to Choose the Perfect Conference Theme for Your Event

When selecting your 2026 conference theme, follow this strategic framework:

Align with business objectives

Ensure your theme supports specific goals—whether that’s driving growth, improving retention, or showcasing innovation.

Understand your audience deeply

Research what challenges your attendees face daily. Event planners want to save time, hotel partners want qualified leads, and executives want actionable insights.

Ensure format versatility

Your theme should stretch naturally across keynotes, breakout sessions, workshops, and activations without feeling forced.

Validate with data

Use keyword research tools to confirm your theme aligns with high-volume search terms like “conference themes 2026” and “corporate event ideas.”

Test with stakeholders

Before finalizing, gather feedback from speakers, sponsors, and potential attendees to refine your approach.

Emerging Sub-Themes for 2026 Conferences

Beyond the main themes, consider these rising topics as breakout sessions or specialized tracks:

  • Agentic AI systems and autonomous workplace agents
  • Four-day work weeks and productivity reimagined
  • Skills-based hiring replacing degree requirements
  • Climate tech innovation and carbon accounting
  • Web3 practical applications beyond cryptocurrency
  • Neurodiversity in workplace design and hiring
  • Financial wellness programs for employees at all levels

Making Your Conference Theme Actionable

A great theme does more than headline your event—it creates anticipation, attracts the right audience, and drives measurable ROI.

To maximize impact in 2026:

Before the event:

  • Use your theme consistently across all marketing channels
  • Create content series that explores theme facets
  • Recruit speakers who embody your theme authentically

During the event:

  • Design physical spaces reflecting your theme
  • Create Instagram-worthy moments tied to theme messaging
  • Facilitate peer connections around theme topics

After the event:

  • Publish insights and key takeaways continuing the conversation
  • Create on-demand content extending theme value
  • Measure theme impact on attendee satisfaction and business outcomes

Final Thoughts: Themes That Drive Results

The most successful 2026 conferences will blend innovation with inclusion, addressing AI transformation, sustainability imperatives, wellness priorities, and hybrid collaboration realities.

By selecting a theme grounded in real workforce needs—backed by data and designed for engagement—you’ll create conferences that aren’t just memorable, but measurable.

Ready to plan your 2026 conference? Start with these trending themes, adapt them to your audience’s unique needs, and watch your registration numbers climb.


About Hopskip

Hopskip is the fastest way for meeting planners and hotels to collaborate on sourcing, proposals, and contracts. Get started for free myhopskip.com.

The Future of Venue Sourcing & Selecting Hotels for Business Events

GoGather x Hopskip talk about the future of event tech

Do you ever feel like finding the perfect hotel for your next business event is like searching for a needle in a haystack? You’re not alone.

Recently, GoGather CEO Brian Kellerman chatted with Sean Whalin, CEO and co-founder of Hopskip, about how venue sourcing is evolving. Whether you’re a planner, hotel, or sales affiliate, their conversation offers valuable insights for navigating sourcing hotels and venues for events.

Watch the full recording here. Or, read the recap below.

GoGather's Brian Kellerman joins Sean Whalin to discuss the future of event tech

The Headaches of Sourcing Hotels for Business Events

Let’s be honest – finding and booking the right venue can be a real pain. Many planners face these challenges daily:

  1. The Scattered Information Problem: There is no single source of truth for venue information. We’re all piecing together options from different sources, relying on what we’ve learned over the years.
  2. Proposal Format Chaos: Why does every hotel chain use a completely different template? Comparing options feels like trying to match apples to oranges.
  3. Spreadsheet Overload: Raise your hand if you’ve spent hours copy-pasting data from proposals into spreadsheets to make sense of your options. (We see you!)
  4. The Client Presentation Scramble: Transforming all that raw data into something presentable for clients or executives? That’s a whole other challenge.

“I think we’ve all been there,” notes Kellerman. “Explaining to stakeholders why one property costs more than another when the proposals look completely different is incredibly frustrating.”

Strategic Contract Negotiation in the Hotel Selection Process

The discussion offered valuable insights for both planners and suppliers on approaching the negotiation phase more strategically:

For Event Planners:

  • Strategic Shortlisting: After reviewing initial proposals, narrow options to 3-5 properties before investing time in detailed negotiations
  • Proactive Contract Requirements: Include specific contract language requirements upfront in RFPs to set clear expectations early
  • Risk Assessment Focus: Pay particular attention to attrition, cancellation terms, and hidden fees that could significantly impact the budget
  • Complete Cost Visibility: Request fully itemized breakdowns of all charges, including taxes, service fees, and mandatory surcharges

For Hotels and Venues:

  • Transparency Builds Trust: Properties that provide comprehensive cost breakdowns upfront establish greater credibility
  • Responsiveness Matters: Quick, thorough responses to inquiries significantly impact selection decisions
  • Quality Over Quantity: Detailed, thoughtful proposals stand out compared to minimal responses

Yes, Technology and People Skills Need to Coexist

One of the most refreshing parts of the conversation was how both leaders resist the idea that technology means losing the human touch.

“Technology helps strengthen relationships and create new ones,” Whalin pointed out. “Tech doesn’t replace — we will never replace that human element.”

The sweet spot in venue sourcing seems to be where:

  • Technology handles the boring, repetitive tasks that drain your energy
  • Your expertise shines when evaluating the feel of a space and how it fits your event
  • Digital tools connect you with venues you might have missed otherwise
  • Your relationships with industry pros (those NSOs, GSOs, CVBs, and DMOs we all know and love) remain as valuable as ever

Think of it this way: technology frees you up to spend more time on the parts of the job that actually need your human touch.

How AI Is Entering the Hotel Sourcing Conversation

The discussion got really interesting when the topic turned to AI (because, let’s face it, what conversation doesn’t include AI these days?). Here’s how artificial intelligence might actually be useful in hotel venue selection:

What AI Could Do For You:

  • Play fortune-teller with hotel rates: Get estimated prices for markets and seasons before you even send an RFP
  • Be your contract wingman: Spot those risky clauses and negotiation opportunities that might slip past tired eyes
  • Compare venues holistically: Look beyond just price to evaluate proposals based on the full picture
  • Consider the intangibles: Help weigh those “X factors” that sometimes make the difference between a good venue and the perfect one

The good news? Both leaders agreed that AI should help you make better decisions, not replace your judgment. Your expertise isn’t going anywhere.

How to Choose Tech That Actually Helps Your Venue Search

If you’re eyeing new technology for your hotel sourcing process, Whalin offered three simple questions to ask:

  1. Will it support my relationships? Or will it create awkward barriers with the hotel and venue partners you’ve worked hard to build?
  2. Will it actually save me time? Or will I spend more hours learning and maintaining it than I save?
  3. Is the pricing crystal clear? Or are there surprise costs hiding in the fine print?

As Whalin said, “Technology should be an efficiency booster; it should not detract or do the opposite.” That’s a pretty good litmus test for any tool you’re considering.

Who Benefits When Hotel Sourcing Gets Smarter?

The conversation made it clear that everyone wins with better hotel selection technology:

For Event Planners:

  • Less time wrestling with spreadsheets
  • More venue options you might have missed otherwise
  • Better data to back up your recommendations
  • Client presentations that impress

For Hotels and Venues:

  • Leads that actually match what you offer
  • Less time wasted on proposals that go nowhere
  • Better insights into what your competition is doing
  • Simpler response processes that free up your sales team

For Sales Organizations:

  • Clearer visibility into what planners really need
  • More valuable hotel recommendations
  • Stronger partnerships with the properties you represent
  • Real data on what’s working in your market

As Kellerman said, “You get out what you put in.” Whether you’re a planner, a hotel, or a sales organization, thoughtful engagement with new tools pays off for everyone involved.

What’s Next for Hotel Venue Sourcing?

As the conversation wrapped up, both leaders agreed that the future looks brightest for those who blend:

  • The irreplaceable human touch that builds trust and understanding
  • Smart technology that eliminates tedious tasks
  • Data-informed decisions that replace guesswork
  • Open, honest communication between planners and venues

Kellerman shared a perfect example: his team recently discovered fantastic hotel options in Cabo San Lucas they’d never considered before on Hopskip despite years of experience in the destination. Technology didn’t replace their expertise – it enhanced it.

5 Takeaways to Improve Your Venue Sourcing Right Now

Want to level up your hotel selection process? Here are 5 practical nuggets:

  1. Embrace helpful tech – The right tools can transform your venue search from overwhelming to manageable.
  2. Demand true cost transparency – Get those all-in prices upfront to avoid budget surprises later.
  3. Blend digital and personal – Use technology to handle the data work while you focus on nurturing relationships.
  4. Review contracts strategically – Identify potential issues before they become expensive problems.
  5. Keep an open mind about AI – These emerging tools might help you find your perfect venue match.

Planners who implement these approaches will likely spend less time on administrative tasks and more time creating exceptional events in venues that truly fit their needs.


Want to hear the full conversation? Listen to Brian Kellerman and Sean Whalin discuss these topics and more here.

How to Win Association & Non-Profit Event Business

LaTika Webster, NSBE and Jessica Jacobs, Visit Milwaukee share their story

Getting that association and non-profit business through the hotel door isn’t always easy. These groups come with their own quirks and challenges, but that makes our industry interesting, right?

We recently brought together two incredible women to discuss what it takes to build successful partnerships between hotels and associations: 

Their conversation revealed genuine insights into how hotels can build relationships that convert to bookings and what motivates associations to return. 

While the focus was on hotels and associations, the relationship-building strategies they shared apply just as well to CVBs, conference centers, and other venues looking to win group business. 

Here are key insights from what they shared.

How Personal Connections Drive Bookings

So, how did these two first connect? LaTika and Jessica realized that Hopskip initially brought them together. 

LaTika had sent an RFP through the platform for NSBE events, which landed on Jessica’s desk at her former hotel.

“When I reviewed the RFP,” Jessica explained, “I noticed LaTika had carefully called out the hot-button items for her group.” Instead of dismissing the business because it didn’t perfectly match their booking guidelines, Jessica picked up the phone.

“That first conversation lasted about an hour and a half,” she laughed. “We’re both talkers.” Rather than jumping straight into negotiations, Jessica focused on understanding the unique needs of NSBE’s student members.

This approach formed the foundation for NSBE booking two events at Jessica’s hotel. 

Their story also has a fun twist (of lemon).

“We connected through our love of French 75s,” LaTika shared. “Now, each time we get together, we carve out time to catch up over a French 75.”

Their friendship deepened when LaTika got stuck on a plane for seven hours – on what should have been a 17-minute hop from Chicago to Milwaukee. She missed all her pre-con meetings and arrived exhausted.

“Jessica had her staff leave a French 75 kit in my hotel room. When I finally showed up after missing an entire day, my French 75 was waiting for me.”

It wasn’t just about the cocktail—it was about Jessica remembering their shared tradition and finding a way to maintain it even when things went wrong. That kind of personal touch strengthens business relationships and makes planners want to return.

Watch the full recording

Catch all the laughs, practical tips, and behind-the-scenes stories that didn’t make it into this recap.

Creative Solutions for Space-to-Rooms Challenges

Let’s talk about the elephant in the room for most association businesses – that challenging room-to-space ratio.

LaTika likes to tackle these challenges head-on: “We deal with a primarily collegiate student demographic of collegiate engineers. We need lots of space for competitions and workshops. I started our conversation by saying, ‘I know our rooms-to-space ratio is off, let’s address that.'”

Jessica appreciated this transparency: “Every group has its own set of challenges or things that might seem a little off. It’s really just about being willing to work through those things.”

Together, they found four creative solutions:

  1. NSBE came to Milwaukee in November. “If anyone on the call isn’t from Milwaukee or hasn’t been there, it gets kind of cold in November,” Jessica noted. “When you’re coming in one of our need months, we might be able to be a little bit more flexible on our booking guidelines.”
  2. LaTika asked, “What are some other ways that I can bring value and spend to the property?” and proposed a multi-event contract. “I do multiple regional events for the same regions. What does the structure look like if we do a multi-event contract?”
  3. She connected a local NSBE chapter with Jessica to host their fundraising gala at the hotel. “Once that group came to me about their gala idea, I said, ‘I’m gonna send you right to Jess.’ We want to be good partners.”
  4. They partnered with Visit Milwaukee to explore additional resources for the event, creating what LaTika called a “trifecta of a partnership.”

The lesson? 

Don’t immediately reject a challenging ratio – have the conversation and get creative together. As LaTika puts it, “I ask my hotel partners, what can we do to be a good piece of business for you?”

Why Real Conversations Win More Association Business

Both speakers emphasized one game-changing approach: talk to each other.

“I make an effort to meet with every single property that submits a bid,” LaTika shares. “Part of the reason I do that is because it establishes that rapport early, but I’ll also say, ‘Let’s review your bid, and what I want to do is pre-identify areas that I know are out of alignment with what we typically see.'” 

This proactive approach means they’ve already flagged negotiation points before shortlisting.

Jessica has her own go-to question: Ask about past meetings:

  • What went well that made a destination or property stand out as a place you would return to? 
  • What issue in the past has caused you to not return to a city or to a property?

These answers help her “paint a picture of how that would go differently at my property in my city.”

She also warned against the copy-paste trap: “I can’t tell you how many RFPs I’ve seen where I review the meeting space needs, get my proposal together, we have a call, and the person says, ‘Oh, actually, sorry, that was from our meeting in 2014 in Portland.'”

“The only answer to a question you don’t ask is no,” LaTika says. 

Whether requesting custom menus for college students or explaining why a two-week cutoff is challenging when “my college students have to work around their academic commitments” – just ask!

Using CVBs as Strategic Partners

“The CVB is so important because it’s the authority on all the amazing reasons to bring your event to a city,” Jessica explained. “I know specifically with Visit Milwaukee, there’s so many services that we can offer once an event is booked in our city, on a complimentary basis.” These range from “volunteers at the airport to welcome people” to “signs around the city” and connecting planners with appropriate venues and experiences.

LaTika takes CVB partnerships further: “My conversation with CVBs goes beyond ‘Can you give us a rebate?’ I also talk about ‘help me identify companies headquartered in your city that there may be a potential partnership or sponsorship opportunity.'”

This approach helps bridge budget gaps while creating community connections. 

As LaTika points out, “Our budget hasn’t caught up to where the industry is yet. There are still some gaps. We are space intensive and that’s causing additional room rental in some cases where we didn’t pay before.”

It creates what she calls a “trifecta of partnership” – working with the hotel, the CVB, and potentially the national sales office. “I truly do truly have a trifecta of a partnership… I love to see these things come to fruition and everybody win. That’s my goal – how can everybody win in this scenario?”

Understanding Unique Demographics

Jessica naturally mentioned quantifiable metrics like “guest room block pickup” and food and beverage revenue—standard hotel metrics—to measure success.

LaTika brought a different perspective: “I look to that anecdotal feedback that I’m hearing through my boards about whether our students enjoyed themselves. Was the facility supportive of their needs? How did they feel about the community? Were we able to offer the number of workshops that we felt were a great number of workshops to support and educate our membership demographic?”

This matters because NSBE’s programs rotate through regions. 

“Our programs do rotate on a certain rotation that’s in the bylaws. So when our program goes back to Wisconsin, Milwaukee is always going to be on the radar.”

For student-led associations like NSBE, success means finding environments that work for college students. “We look for environments that are a good fit for a college student. Is it a walkable city? Are there things for them to do?” LaTika explains. 

She also needs hotels willing to accommodate unique needs – “Your incidentals per day is $50 but another one is $100” and “a hotel that’s willing to waive 3rd and 4th guest fees” makes a difference when dealing with college students.

LaTika documents everything meticulously because her board changes annually. “I may start a conversation about a year program with one board, but by the time we start the planning process, I’m working with an entirely new board.”

This makes those relationship-building moments with Jessica even more valuable – they create a foundation that transcends individual board members and builds institutional knowledge for both organizations.

“You’re Going to Hear From Me Again”

Throughout this session, both speakers emphasized the importance of playing the long game in this industry.

“This relationship holds true value for me,” LaTika says. “So if a deal doesn’t work this time, you’ll hear from me again for a future opportunity that might fit better.”

As Jessica transitioned from hotel sales to the DMO side, their partnership flourished—LaTika sources for six regions across the US, creating countless opportunities for ongoing relationships.

Maintaining authentic connections becomes even more valuable in an industry where staff turnover occurs frequently and roles change. The French 75s aren’t just a fun ritual—they represent genuine relationship-building that transcends specific properties or roles.

As LaTika said, “We’re all working toward supporting one another.” That support system might be the most valuable in today’s hospitality landscape.

Whether you’re a hotel, CVB, or venue, LaTika and Jessica’s strategies remind us that behind every RFP and contract are real people looking for partners who understand their needs and are willing to work together creatively to find solutions.


Want to see how Hopskip can help you connect with association planners? Request a demo today. And if you’d like to participate in future events like this one, follow us on LinkedIn to stay updated!

What Washington Has in Store for Events in 2025

Taking the Industry’s Pulse

Top legal experts explain how new policies will impact events in 2025, from government spending to international travel.

We brought together some of the events industry’s leading legal minds to help our community understand what 2025 might have in store for the meetings and events industry. Barbara Dunn (Partner, Barnes and Thornburg LLP), Kelly Bagnall (Partner, Holland & Knight LLP), and special guest Joel Roberson (Partner, Holland & Knight LLP) joined us to break down the latest policy changes affecting events.

Remember, the content in this series is not legal advice. Every situation differs and depends on particular facts, applicable contract language, and more. Always consult your attorney with any specific questions.

Watch the complete webinar recording hereOur experts cover everything from government spending to international travel in detail.

What’s On People’s Minds?

During our webinar, we polled attendees to understand how these policy changes are affecting their organizations. Here’s what we learned:

The Big Picture:

  • 65% of the audience was actively monitoring policy changes but haven’t felt significant impacts yet
  • Only 4% expected no impact at all
  • 25% are already experiencing moderate to significant impacts

Top Concerns:

  1. Government Travel Restrictions (40%)
  2. Tariffs and Trade Impacts (18%)
  3. International Travel/Visa Issues (15%)
  4. Labor Force Changes (13%)
  5. DEI Requirements (10%)
  6. Fee Regulations (4%)

Department of Government Efficiency (DOGE)

The new Department of Government Efficiency aims to reduce government spending and streamline operations. Joel Roberson explained that the department has three main goals:

  • Reduce regulatory burden on the US economy
  • Decrease the number of federal government employees
  • Cut government spending (targeting about $500 billion per year)

With 91% of our webinar attendees reporting that up to 25% of their attendees are federal government employees, these changes could have widespread impact:

  • Government employee travel is becoming more restricted
  • Public health agencies have already been directed not to participate in outside events
  • Federal spending on events and conferences will face increased scrutiny
  • Events held outside Washington DC may receive particular attention as potential areas for cost-cutting
  • Venues that rely heavily on government business may need to diversify their client base

Diversity, Equity & Inclusion (DEI) Changes

The new administration issued executive orders on day one that significantly changed federal DEI policies. As Joel Roberson explained, these orders:

  • Roll back the previous administration’s DEI commitments
  • Argue that certain DEI efforts could be considered illegal discrimination
  • Remove DEI requirements and incentives from federal contracts
  • Include the key phrase “as permissible under applicable law”

What This Means for Events:

  • Federal Buildings: Some organizations have already been instructed not to host DEI-focused events in federal buildings
  • Contract Requirements: Previous DEI-related contract incentives for federal contractors are being rolled back
  • State vs. Federal Rules: Here’s where it gets tricky — you might need to follow different rules depending on where your event is held. For example, California might require specific DEI commitments while federal regulations move in the opposite direction.

Practical Tips:

  • Focus on business objectives when crafting DEI policies
  • Internal DEI policies for business purposes generally remain acceptable
  • Be aware that different venues may have different requirements based on ownership
  • For federal contracts, review any DEI-related clauses with your legal team

Labor Force & Immigration

An overwhelming 83% of attendees expressed concern about the labor force servicing meetings and events, making this one of our industry’s most pressing issues.

Recent policy changes are affecting the hospitality industry’s workforce in two key ways:

  • Increased immigration enforcement across the country
  • More scrutiny of work authorization documentation

For Planners:

  • Build more flexibility into your contracts around service levels
  • Consider discussing staffing contingency plans with your venues, service levels could be impacted if venues lose workers
  • Be prepared for potential cost increases related to labor
  • Include backup plans for key event services
  • =

For Hotels:

  • Hotels and venues might face sudden staffing changes
  • Immigration and Customs Enforcement (ICE) can access properties with their own warrants — no judicial warrant is required
  • Hotels should prepare front desk and operations teams for potential enforcement visits
  • Having proper documentation readily available is crucial
  • Consider developing communication plans for both staff and guests
  • A sudden workforce shortage could affect:
    • Service delivery capabilities
    • Pricing for services
    • Ability to fulfill contract obligations

Planning Ahead:

Barbara Dunn put it well: “Hope for the best, plan for the worst.” and outlined some practical steps:

  • Include flexible language in contracts about service levels
  • Build in contingencies for increased costs
  • Keep communication channels open between planners and venues
  • Document any agreed-upon service level expectations

International Travel & Visa Processing

The expert panel highlighted three key changes expected to impact international travel:

  • Slowdowns in visa processing
  • Potential shifts in how the State Department prioritizes visa applications
  • A reduced federal workforce could impact processing times

For Planners:

  • Start your international attendee outreach earlier than usual
  • Consider offering hybrid options for international participants
  • Build more flexibility into speaker agreements
  • Be prepared for some international speakers or attendees to face challenges attending
  • Review force majeure and cancellation clauses with international considerations in mind

For Hotels:

  • Be prepared to work with planners on flexible terms for international groups
  • Consider adding language to contracts about international attendance expectations
  • Keep communication channels open about any changes in group size due to visa issues

All-In Pricing (Also Known As “Junk Fees”)

In December 2024, the Federal Trade Commission (FTC) introduced new rules about price transparency. While 84% of attendees believe current all-in fee legislation impacts group sales contracts, our legal experts clarified an important distinction. These rules mainly affect consumer bookings.

For Group Contracts:

  • You’ll likely still see separate line items for room rates, resort fees, and other charges
  • Groups can still negotiate these fees as part of their contracts
  • Current contract structures for group business remain primarily unchanged

For Hotels:

  • Many hotel brands support having one national standard
  • This could help create consistency across different states
  • Hotels want the same rules to apply to all accommodation types, including short-term rentals

Practical Tips:

  • Review how fees are broken down in your contracts
  • Ask for detailed explanations of any administrative or service fees
  • Consider specifying or “fencing in” specific fees when possible
  • Keep an eye on state-specific requirements that might affect your events

Tariffs & Trade

The new administration is using tariffs as a negotiating tool, which is affecting various aspects of the events industry. Recent changes include:

  • A new 10% tariff increase on Chinese goods
  • Temporary tariffs on Canadian and Mexican imports
  • Potential new trade policies with European partners

For Planners:

  • Build flexibility into contracts for renovation completion dates
  • Consider the impact on food and beverage minimums
  • Review attrition clauses with current market conditions in mind
  • Ask about renovation schedules and contingency plans

Barbara Dunn suggests asking key questions like:

  • What type of construction would trigger a notice to groups?
  • How much notice will venues provide?
  • What are the options if renovations affect your event?
  • How will venues work with groups to find solutions?

For Hotels:

  • Construction and renovation costs may increase
  • Materials like lumber, steel, and drywall are already seeing higher prices
  • Project timelines might need to be extended
  • Renovation schedules could face delays

Key Action Items

For Planners:

  • Review your contracts with these new policies in mind
  • Build in more flexibility for international attendance
  • Start planning earlier than usual for 2025 events
  • Keep open communication with your venues about concerns

For Hotels:

  • Train teams on new policies and requirements
  • Stay current with state and federal regulations
  • Maintain clear communication about renovation schedules
  • Document contingency plans for workforce changes

For All Industry Professionals:

While 2025 brings new challenges to our industry, the key to success remains the same: open communication and flexibility between planners and venues. 

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