Organization
HotelX is a third-party hotel sourcing and event management company dedicated to building client relationships by providing efficient, transparent, and thorough options for meetings and events. Acting as an extension of client teams, HotelX manages everything from research and hotel communication to contract negotiation and full meeting planning services.
Giselle Pavlovec, Director, Sourcing & Event Services at HotelX
Before Hopskip
At HotelX, Giselle and her team pride themselves on delivering seamless event management for their clients. But behind the scenes, the sourcing process wasn’t always smooth. Giselle relied on other RFP software solutions that lacked effectiveness, creating unnecessary bottlenecks in her workflow.
When cost concerns pushed her to use a “free” version of one tool, the tradeoff was significant: she had to send a spreadsheet of RFP questions to every hotel that responded, then manually compile all responses into one document. The process was slow, repetitive, and time-consuming, leaving less time to focus on client service and strategy.
The Problem
The limitations of her previous event sourcing tools created inefficiencies that directly impacted both productivity and client value. Instead of streamlined automation, Giselle was stuck in manual tasks—chasing down hotel responses, piecing together data, and spending hours creating presentations.
The result: a process that drained valuable time, limited clarity for clients, and added unnecessary cost and effort.
Why Hopskip
In November 2024, Giselle was introduced to Hopskip at IMEX and immediately saw the difference. After researching the platform and speaking with Hopskip’s team, it was clear this was software designed with planners in mind.
What stood out most was:
- Planner-focused design – built around real-world sourcing needs
- Reasonable cost – offering strong value compared to competitors
- Ease of use – eliminating manual work and making sourcing more intuitive
- Team support – Hopskip’s willingness to listen to feedback and adapt the platform
For Giselle, the decision was clear: Hopskip offered both the efficiency and responsiveness she needed to elevate HotelX’s services.
Game-Changing Features
Hopskip’s event sourcing technology quickly became integral to HotelX’s workflow. Giselle points to several standout features:
- Exceptional customer service – responsive, knowledgeable, and supportive every step of the way
- Follow-up and tracking tools – making it easy to check hotel submissions and stay organized
- Cost savings compilation – helping clients clearly see the value being delivered
- Toolbox contacts – providing quick access to key relationships
- Branded presentations and detailed reports – delivering a professional, client-ready product without hours of manual work
These features not only save time but also create a more polished and data-driven client experience.
“Hopskip provides a user-friendly platform that is responsive, efficient, and the data within the reports provides detailed information not available with other platforms.”
Giselle Pavlovec, Hotel X
Director, Sourcing & Event Services
The Solution
By implementing Hopskip, Giselle eliminated the manual burdens that slowed down her sourcing process. Now, instead of spending hours consolidating spreadsheets, she can focus on delivering strategic insights and client-facing value.
Hopskip enables her to:
- Receive quicker responses from hotels
- Deliver clear, concise proposals that clients can understand at a glance
- Track and report cost savings with precision
- Create professional branded presentations that elevate the HotelX experience
The Results
The shift has been immediate and measurable. Hopskip has made Giselle’s time more efficient and effective, allowing her to serve existing clients at a higher level while also freeing capacity to attract new ones.
For HotelX, the platform has strengthened their reputation for transparency, efficiency, and thoroughness—qualities that clients value most.
Final Quote
“Hopskip is a great platform that is cost-effective and will cut your sourcing time down significantly. They are open to any suggestions planners have to improve their software.”
Giselle Pavlovec, Hotel X
Director, Sourcing & Event Services
